Forum Topic Pharmaceutical
  • Conversation: Free Webinar: It’s the experience that counts with MSD, Shire and Salesforce

    • September 1, 2017 10:14 AM BST
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      Free Webinar: It’s the experience that counts with MSD, Shire and Salesforce

      In the age of consumerism and so much customer choice, it’s essential you create loyalty and an experience that offers value to the customer. We can achieve this by adopting a customer experience approach that focus on the way we are engaging and interacting with our customer.
      In our upcoming webinar, September 12th (2 pm GMT/ 3 pm CET), we will be joined by Philippe Kirby, Director Customer Engagement Capabilities, MSD, Rebecca Joslin, Head of Customer Experience Strategy, Shire and Steve Mason, Multichannel & Marketing Cloud Expert, Salesforce. Sign up here: https://goo.gl/niqjiT
      This 1 hour free webinar will discuss:
      • Ensure a synchronized strategy at every touch point to create the optimum customer journey
      • Align the way in which you treat your customer across all areas of your organization in order to provide the most seamless experience possible
      • Blend all your channels in ensure you are speaking to your customer in one harmonious voice
      Sign-up here, even if you can’t make it live and we’ll be sure to send you the recordings: https://goo.gl/niqjiT

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