£50.00 - £60.00
London, UK
Posted by: George Buckland
01 Jul

Senior Client Services Manager : Ethical Healthcare

London, UK
Job Description


  • Health & Wellness Brand Communications Agency 
  • Global agency with offices in West End of London, USA, and Asia
  • Key agency leadership role for ethical healthcare (prescription-only products) 
  • Strategic and delivery oversight 
  • Excellent work-life balance with a positive flexible working environment 
  • Fantastic career development prospects  

Key functions : 

  • Client lead responsible for : 
    • Develop, influence, and driving client brand strategy 
    • Translation of strategy into actionable and profitable creative briefings ensuring brand messaging and tactics is communicated to internal teams 
    • Ensuring profitable delivery of projects 
    • Building trusted client relationships 
  • Lead client services team members 
    • Nurture key talent 
    • Mentor & develop direct reports 
    • Inspire and lead by example  
  • Key in New Business development : 
    • Proactively seek new business opportunities from existing & prospective clients 
    • Implement new business plans in liaison with senior management 
    • Maintain a network of potential clients 
    • Develop relationships within the wider agency network so as to maximise new business potential and existing client spend 
  • Maintain commercial viability of accounts : 
    • Set financial targets and establish account plans to achieve targets 
    • Monitor overall account financials 
    • Forecasting of monthly and quarterly profits 
    • Ensure billing deadlines are met 
    • Lead on financial discussions with clients 
    • Maintain oversight to ensure annual financial targets are met 


Job ID Reference
Desired Skills & Experience


  • Experience at Senior Account Manager or Account Director level within healthcare marketing agency environment 
  • Strong understanding of pharmaceutical, healthcare & wellness market 
  • Ethical healthcare (prescription-only) brand experience is essential. 
  • An understanding of the pharmaceutical product lifecycle 
  • Awareness of the European and UK pharmaceutical marketing regulatory environment 

This is a critical leadership hire for the agency whereby you will enjoy high level strategic and client lead responsibility helping clients stand-out in the complex completive health & wellness market.

Located in the heart of the West End of London you’ll be joining a leading marketing, media and communications agency representing top-tier health & wellness brands.  


  London, United Kingdom
George Buckland Ltd is a London based Recruitment Agency managing a wide range of job opportunities including jobs in Medical Communications, HealthCare Advertising, and Publishing.
 London, UK